by Nafisa Kennedy, Director of Option Line

On the evening of February 16th, 2006, I arrived at a quiet brick building in Columbus, OH. A few cars were in the parking lot as I walked toward the door. I took a nervous deep breath, carefully entered my entry code on a keypad, and wondered what my first shift on the Option Line hotline would be like. My colleagues, some of whom I met for the first time that day, welcomed me as if I were family (between calls, of course). I observed that same warmth and kindness as I heard them connecting with our callers that night. 

My first hotline shift was 6 hours long, and I still remember that I spoke with twenty-six people. My colleagues told me it was a quiet shift, but as a young professional with a heart for missions, I left with a heart bursting with gratitude for the opportunity to serve twenty-six souls in as many different cities! Not only was it incredible to speak life to them, but I knew that their next step would be a visit to a local pregnancy help center. What an honor to be part of a vast network of support which always leads back to the Lord our God! At the time, I was unaware of just how much God was already at work at Option Line, and I couldn’t have imagined all that He would do.

Later that year, we received an email from a mom who said she had called and spoken to someone by my name. When Sarah initially called she was considering abortion, but because of the support she found through Option Line and her local pregnancy help center, her email contained a photo of her (the mother) and her newborn child, absolutely beaming. She had not forgotten our late-night conversation, and she wanted to say thank you.

Up until 2012, all Option Line staff lived in the Columbus area and reported to the office for every shift. As a 24/7/365 operation, Option Line consultants would arrive and depart from our building at all hours of the day and night, in every season, too.  In 2012, we began testing remote work with our Columbus area team during the overnight and weekend hours. Thanks to innovative technology, and God’s leading, we hired our first fully remote team member in 2014, and this year more than 60% of our team is remote. We’ve even had our consultants answer calls while in Guatemala, London, and Mexico; advancement in technology can bring many unexpected blessings!

Some things never change though. We still have an incredibly dedicated team of people-loving servants. Just recently, one of our consultants went into labor during her hotline shift; she chose to serve other moms until the time was near and was holding her own baby within two hours of her last hotline call.

Another aspect of our service that has not changed is our approach to people: respect and empathy are integral to Option Line culture.

“My caller says she reached out a year ago and spoke to me. She remembers my voice. She was raped a year ago and reached out to our helpline. She reminded me how she felt alone and that she decided to tell her husband…they kept the baby! She said that God heard her cries and they got help at their local center. Her baby is now 10 months old!”
- Sylvia, Option Line consultant

Option Line was developed on a solid foundation by its early leaders within Heartbeat International. God has ordained every step forward, and we have seen His blessings through those serving, as well as the people we serve. While my first shift on the hotline resulted in twenty-six calls, it is not uncommon for a hotline consultant today to speak with over 100 people per shift. During that first year, we celebrated reaching a quarter million contacts; as of our 22nd birthday, we have reached 7 million. To God be the glory, forever!

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Click here to learn about Option Line's impact today and how we've expanded our modes (digital, emails, texts, chats, and calls) of making over 370,000 connections per year. 

Recently, a pregnancy help organization in India shared it's first Abortion Pill Reversal story! Watch the video to celebrate with us all that the Lord is doing in India:

Pictured and used with permission, Mom and her baby girl*

*For security purposes, do not post, forward, or share this information, or video, with others without specific permission.

by Ellen Foell, International Program Specialist

We all know that the demographic of childbearing-aged women are on their smartphones. In America, 90% of women own smartphones. In India, the number of women owning smartphones is lower than in the USA, at 64%. But even 64% is high. "Mobile technology in the form of the smartphone is widely used, particularly in pregnancy and they are an increasing and influential source of information."¹  That means we can reach these women and they can find us, find you and your hotline. Help, and a possible rescue from abortion, can reach a woman in the time it takes to find and dial a phone number. It takes less than a second, compared to typing in a search engine and reviewing results. That is the power of technology. That is the potential power of a helpline.

We are focusing this issue of Heartbeat Around the World on helplines, hotlines, and crisis lines around the world.

A hotline is usually a toll-free telephone service available to the public or to a group of people for some specific purpose. For us who serve in the pregnancy help movement, our "group of people" are moms in unplanned pregnancies and those who love them and our specific purpose is to reach them in their hour of crisis to connect them to people close by who can compassionately provide alternatives to abortion. Such a hotline was a "someday dream" for the founders of Heartbeat International. Today, you can read the story of how Option Line (powered by Heartbeat) connects with hundreds of thousands of women in crisis every year. Or, enjoy the photo and video of an Indian woman who reached out to Option Line and was connected back to the helpline in India. There is such power in connectivity. 

Around the world, there are hotlines in places as far apart as Romania, the Netherlands, the United Kingdom, India, Canada, and countless other countries. Does your country have one? If so, we would love to know the number so we can add it to our Worldwide Directory. We want women to find you, reach you, and connect with help...faster than it takes to search and review results. 

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Source Cited

1. https://www.sciencedirect.com/science/article/abs/pii/S187151921300423X (accessed 3/12/25)

For the past 21 years, Debbie Schirtzinger has served on Heartbeat International’s staff, working directly with our life-saving affiliates as our network has grown from 250 to over 2,100. This month, Debbie is stepping away from her current role with Heartbeat as she and her husband, Dave, relocate near family out of state.

We love and appreciate Debbie and are so thankful God has placed her in our lives, and we wanted to make sure to include YOU—our partners in this life-saving work—in a celebration both of how God has used Debbie and how we know He will continue to use her in her new home.

• How did you become connected with Heartbeat in the first place?

  • In 1995, a good friend of mine from church, Catherine Wood, had just started working for Heartbeat. I had helped her with a couple projects by doing some data entry. I wasn’t familiar with Heartbeat but the Lord used Catherine’s passion for Heartbeat’s mission, my trust in her, my computer background, and Heartbeat’s need to nudge me. I started working for Heartbeat in January, 1996.

• What’s kept you here this long?

  • I think I’ve stayed here for pretty much the same reasons that I came. First, I’ve always felt the Lord continuing to nudge me to stay, gracious enough to continue to use me here. Now I know firsthand His favor to Heartbeat’s mission. I’ve seen the amazing people He has brought in and out of Heartbeat in the last 21 years for specific times and specific purposes coming as a result of prayer and divine appointments. Relationships and Christian friendships I’ve made as a Heartbeat team member as well as the hundreds of affiliates I’ve met and served in affiliate services has been life changing. I’ve even met some remarkable people just hired in the last few weeks that I wouldn’t have known if I’d left sooner.

• What are some of the ways you’ve seen our community/movement grow and change during your time with Heartbeat?

  • One year Heartbeat’s annual conference theme was Better Together. That’s been true on so many levels. At the local level, it’s seeing staff and volunteers work in harmony together in their own pregnancy center, clinic, or maternity home. It’s seeing local pregnancy help organizations working in partnership with churches and individuals in a community-wide effort. Nationally, I’ve seen groups collaborate to accomplish so much together like collectively writing the Commitment of Care and Competence standards or the pro-life legal community coming alongside national groups to defend pregnancy help organizations under attack. There is also a strong willingness and desire to share with each other things we’ve learned. Through the Heartbeat Academy, Institute, and our annual conference, the community/movement continues to grow together by sharing with each other and encouraging each other.

• What are some of the qualities of pregnancy help leaders that have stood out to you over the years?

  • Leaders may appear in a variety of capacities. It may be an executive director leading a center, a board member who takes charge of an event, a volunteer who leads an abortion recovery program, a house parent at a maternity home, or someone leading a church group to open a brand new U.S. center or a center internationally. Their desire to serve the Lord wherever and however He wants to use them and to keep learning is the heart of those who love and lead this movement.

• What do most pro-lifers/Christians not know about pregnancy centers you wish they did?

  • I would hope they know that there’s no agenda other than a genuine love for the clients and the desire to help them and give them hope.

• How has working at Heartbeat/in the pregnancy help movement affected the way you approach everyday life as a friend/wife/mom/grandma?

  • I’ve seen over and over in a variety of experiences, whether praying for direction for Heartbeat, co-workers praying for each other, or praying daily over the many prayer requests that come in from donors and affiliates, how much the Lord loves us. He’s very personal. When we seek His will for our life, He lovingly, patiently provides all that we need. Seeing so many answers to prayer in the pregnancy help community has grown my faith and made me more courageous.

• What do you think you’ll miss most about working day-to-day for Heartbeat?

  • Heartbeat and the pro-life community is such a powerful community to “live” in. I’ll miss the camaraderie with Heartbeat staff and all of the affiliates I’ve met over the years. I’ll miss keeping up with affiliate news with generous donor stories, client success stories, and seeing the impact in a community when services or locations are added. I am grateful there’s Pregnancy Help News and other outlets to continue reading these incredible stories.

• What are you looking forward to most about this next season in your life?

  • I am looking forward to a slower pace. My husband and I are moving from Columbus, where we’ve both lived our entire lives, to a rural setting and I see myself on the back porch reading and easing myself into the day. I want to be part of a community of believers in a local church, and there’s also a local Heartbeat affiliate where I can become plugged right back into the pro-life community. I do have a longtime friend rooted in our new community and we’ll also be living within 15 minutes of our daughter and her family. I’m looking forward to being more involved with them and our 4 year-old granddaughter. I’m already signed up to volunteer in her preschool twice a month, so we’ll see if the wish for a slower pace really happens.

• How can Heartbeat affiliates be praying for you?

  • Thank you so much! Please pray that the Lord can continue to use us wherever He leads, whether that’s in our own family or in a larger sphere of influence. I have so much more to learn and to give. Please pray not only for our daughter and family, but also our son and his family as they move to South Africa, the same week we move, for two years on the mission field. I can’t thank the Lord enough for the gift He gave me 21 years ago to be part of this incredible community of love and life.